Cloud Contact Centres

Connect with customers on any channel, without the need for multiple systems and applications.

Serve customers effectively and in a timely manner with AI and enhanced automation.

Boost campaigns with automated outbound dialing, time-zone mapping, and call detection.

Increase employee performance using workforce engagement management tools featuring built-in AI and automation.

Improve service with the help of analytics-based reports and layered, dynamic views that bring together metrics from across channels such as web messaging, email , social media, SMS, and more.

Connect business-critical systems to your contact centre (CRM, ERP, SSO). Export data to business intelligence databases using packaged integrations or open APIs.

Streamline your operations by automating repetitive, time-intensive tasks. Prevent fraud with voice biometrics that automatically verify the caller’s claimed identity.

Empower your agents to deliver positive and productive service to customers on any channel. Reduce cost per call with interactive voice response technology.

Predict workforce requirements and create efficient schedules based on historical contact centre data. Monitor schedule adherence with automatic measuring and reporting.

Turn data into actionable insights with unstructured and structured data collected from all touchpoints across the customer journey. Generate customized reports based on real-time and historical data, and multiple integrated data sources.

Connect business-critical CRMs to your contact centre. Export data to business intelligence databases using existing integrations or open APIs to give agents access to the tools and information they need.

Get your cloud contact centre online in as little as six weeks with an easy configuration process and minimal staff training required.

Direct calls to the right agents faster with blended routing across voice, email and chat, along with automated call distribution for skill-based routing and more.

Maximize efficiency and productivity with full visibility into your contact centre operations, such as performance metrics, agent activity, workload management and key trends driving customer behaviour.

Use powerful performance monitoring and analytics features such as call recording, screen capture, live monitoring, agent evaluations, speech transcription and detailed reporting to ensure your team is handling tasks and achieving goals.

Connect with customers on any channel, without the need for multiple systems and applications.

Serve customers effectively and in a timely manner with AI and enhanced automation.

Boost campaigns with automated outbound dialing, time-zone mapping, and call detection.

Increase employee performance using workforce engagement management tools featuring built-in AI and automation.

Improve service with the help of analytics-based reports and layered, dynamic views that bring together metrics from across channels such as web messaging, email , social media, SMS, and more.

Connect business-critical systems to your contact centre (CRM, ERP, SSO). Export data to business intelligence databases using packaged integrations or open APIs.

Streamline your operations by automating repetitive, time-intensive tasks. Prevent fraud with voice biometrics that automatically verify the caller’s claimed identity.

Empower your agents to deliver positive and productive service to customers on any channel. Reduce cost per call with interactive voice response technology.

Predict workforce requirements and create efficient schedules based on historical contact centre data. Monitor schedule adherence with automatic measuring and reporting.

Turn data into actionable insights with unstructured and structured data collected from all touchpoints across the customer journey. Generate customized reports based on real-time and historical data, and multiple integrated data sources.

Connect business-critical CRMs to your contact centre. Export data to business intelligence databases using existing integrations or open APIs to give agents access to the tools and information they need.

Get your cloud contact centre online in as little as six weeks with an easy configuration process and minimal staff training required.

Direct calls to the right agents faster with blended routing across voice, email and chat, along with automated call distribution for skill-based routing and more.

Maximize efficiency and productivity with full visibility into your contact centre operations, such as performance metrics, agent activity, workload management and key trends driving customer behaviour.

Use powerful performance monitoring and analytics features such as call recording, screen capture, live monitoring, agent evaluations, speech transcription and detailed reporting to ensure your team is handling tasks and achieving goals.

Accelerate time-to-resolution and reduce call volumes with natural-sounding virtual agents. Collect key information to answer simple customer queries, freeing human agents to handle more complex issues.

Determine customer needs and sentiment with an AI-powered virtual assistant for your agents. Use real-time natural language processing and offer step-by-step recommendations to help agents deliver the best responses and solutions with confidence.

Identify customer interaction drivers and sentiment to improve how agents respond to customers. Use insights to make informed decisions to support agent training, improve call outcomes and drive efficiencies.