Transform your operations to optimize resources and improve customer experience

Field service operation teams struggle with an array of issues: from rising costs and inefficiencies in scheduling, to communication and data management. If not addressed, these problems hinder employee productivity and impact overall operational effectiveness.

Bell's advisory services experts help you overcome these common issues through diagnostic assessments, automated solutions and smarter resource allocation, which have consistently delivered a 2x ROI. With decades of operational expertise, we ensure tailored solutions and clear implementation roadmaps that reduce costs, enhance customer satisfaction and drive measurable improvements for organizations managing complex workforce and vehicle ecosystems.

Explore our Field Services Advisory solutions

Our transformational expertise can help you in five key areas: frontline workforces, dispatch and scheduling, fleet management, technical contact centres, and operations shared services.

Frontline workforce performance

Built on decades of experience managing over 9,000 trained technicians in our own nationwide team, Bell Field Services offers unparalleled perspective, scale and reach for frontline workforce consultation. Our advisors analyze your workforce structure and KPIs before designing actionable improvements to enhance health and safety, training, productivity and service quality.

Our approach

Dispatch and scheduling

Optimize your routes, task assignments and frontline communications. As a leader in field service management (FSM) and the parent company of Ateko, a leading ServiceNow provider, our expertise helps pinpoint inefficiencies and implement technology solutions to boost accuracy and operational responsiveness.

Our approach

Fleet management

Get leading vehicle design advice, lower the cost of ownership and enhance operational performance – all while reducing downtime and improving fleet safety. Our fleet management services leverage the experience we’ve gained implementing fleet solutions nationwide, as well as decades managing one of Canada’s largest fleets – our own, with over 12,000 vehicles.

Our approach

Technical contact centres

Help your customers get the support they need, while reducing their reliance on contacting technical support. Bell’s Field Services Advisory team will assess your technical contact centre systems to minimize downtime, reduce operational costs and increase speed-to-resolutions.

Our approach

Operations shared services

Streamline the shared services supporting your field operations, including workflow automation, communication and customer support. Our advisors will identify opportunities to enhance your process efficiency and resource allocation, maximizing your operational effectiveness.

Our approach

Speak to an expert to learn more about Field Services Advisory

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Speak to an expert to learn more about Field Services Advisory

Request a call back

Why Bell is better for field services

Proven approach

Leveraging experience from one of Canada's largest field services and with proven results within Bell, our leaders provide expert consulting and advisory services to optimize your operations.

Our experience, your advantage

Shaped by our work within Bell and validated through client engagements, our operational frameworks are crafted to support efficient, effective solutions tailored to businesses of all sizes.

Leading ServiceNow partner

From co-developing service tools to driving best-in-class automation and service transformation, Bell and Ateko have formed a deep partnership with ServiceNow.

Fleet management leader

From delivering IoT fleet solutions nationwide to managing one of Canada's largest fleets – our own 12,000 vehicles – Bell is uniquely able to advise and deliver fleet best practices.

Our partners

Bell is a leader in ServiceNow Field Service Management (FSM), playing a crucial role in the co-development of ServiceNow's FSM product. Ateko, a rapidly expanding Canadian tech services company formed by the merger of Bell-acquired FX Innovation, CloudKettle and HGC Technologies, offers our clients complete and seamless start-to-finish implementation and ongoing management of our solutions.